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HotSlot.io Casino Complaints Service /AGCCS/

By submitting a complaint using HotSlot.io Casino Complains Service /AGCCS/ you hereby agree to the following terms and conditions:

  • HotSlot.io Casino Complaint Service is a totally free service and does not collect nor require any charges.
  • HotSlot.io Casino Complaint Service is a mediatory service between players and casino operators offered by Hotslot.io.
  • HotSlot.io could not be held liable for the outcome of any of the complaints cases, submitted through HotSlot.io Casino Complaint Service.
  • Only registered members of HotSlot.io are allowed to use the Complaint Service.
  • You authorize the HotSlot.io Complaints Team to request and/or receive from the affected casino operator information related to your casino account, registered details, gambling logs and activity and/or any other information which could help us identify the issue in completeness and come up with a justified and fair judgement.
  • HotSlot.io reserves the right to reject and/or to close as Resolved any complaint case which is not in accordance with the Complaint Guidelines or is missing information considered as crucial, such as registered username and email at the casino.
  • HotSlot.io Casino Complaint Service is public and all posts and/or attached files to a complaint case are public. It is player’s obligation to hide/mask any personal details included in these posts and/or attached files.
  • The information exchanged during the complaint process between player and Hotslot.io, and casino representatives and HotSlot.io is strictly confidential and is not disclosed to third parties.
  • Both parties (player and casino representative) involved in the HotSlot.io Casino Complaint Service are obliged to follow the implemented time frames of 96 hours available for each side to respond.
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  • Both parties (player and casino representative) involved in the HotSlot.io Casino Complaint Service could request their complaint case to be reopened up to two times. HotSlot.io reserves the right to refuse such request if not enough reasonable grounds for such reopening were found.
  • HotSlot.io consider and judge all complaints cases based only on the facts and evidence presented by both parties during the Complaint Process.
  • The above rules could be changed without prior notice at any time and become effective immediately.

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Live Chat Rules

By using the HotSlot.io Live Chat facility you hereby agree to the following terms and conditions:

  • You will not post any material which is false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually- oriented, threatening, discriminatory, invasive of a person’s privacy, adult material, or in any other ways in violation of any International law;
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  • You should not use HotSlot.io Live Chat facility to discuss any complaints related matters, these are subject to AGCCS /HotSlot.io Casino Complaints Service/ Rules and available via email only;
  • You should pay attention to the formatting of your comments. We do not expect perfect layout, however make sure to use some basic spelling rules and punctuation. If you need to emphasize on something, please don’t use Caps Lock! There are better ways to put a stress on a particular word or sentence than yelling online.
  • Failure to comply with any of these rules may result in immediate suspension and/or permanent ban of your account.

Last Update: 11/07/2022

Online Casinos

  • We are on a mission to help our users find the best and most suitable online casinos. Our database offers a broad range of online casinos suitable for every type of player. Whether you are a new player or a seasoned punter, our collection of online casinos will come in handy, and we’ll help you narrow down your search.

Browsing the Best Online Casinos

  • The world of online gambling is a vast one, and it may seem difficult to navigate through all the options. Our website helps you by providing you with the information you need in order to find the right casino, among thousands of available venues. We keep track of new and upcoming casinos, as well as those that have been around for a while but still stand out from the rest.

Online Casinos vs Live Casinos

  • If you want to enjoy the conventional casino experience but don’t want to go outdoors, we offer a solution. With us, you can enjoy some of the most popular casino games in a legally safe and secure environment. We offer live dealer table games through our online platform. Right from your computer or smartphone, you can visit our website and select the game that suits your tastes: whether it’s Roulette, Blackjack or Baccarat – you name it! Our staff will be ready to greet you with a smile when you make an appearance at our tables, no matter what time of day or night.

Online Casino Games

  • We love online casinos for their high-quality innovations, fast payouts and high payouts, the best game diversity, online support and quick access to the games. But we won’t settle for just average when it comes to wagering entertainment. That’s why we’ve spent countless hours researching top-notch online casinos! Our goal is to bring you even more options so you can find exactly what you’re looking for from online gambling.

Online Casino Terminology:

Welcome Bonus

A “Welcome Bonus” is a promotional offer provided by online casinos to new players who sign up and make their first deposit. The bonus is usually a sum of money or free spins that can be used to play various casino games.

The purpose of the welcome bonus is to encourage players to join the online casino and make a deposit by providing them with extra funds to play with. Welcome bonuses can vary in size and type, and may be presented as a percentage match of the player’s first deposit, a fixed amount of bonus money, or a combination of both.

It is important to note that welcome bonuses typically come with terms and conditions, such as minimum deposit requirements, wagering requirements, and restrictions on which games can be played with the bonus funds. Players should always read the terms and conditions carefully before accepting a welcome bonus.

Free Casino Bonus

A free casino bonus is an incentive offered by online casinos to attract new players or retain existing ones. It is a type of promotion that offers players a specific amount of money or free spins to play casino games without having to make a deposit. These bonuses come in various forms, including no deposit bonuses, welcome bonuses, loyalty bonuses, and free spins. Players can use the bonus to try out different games and potentially win real money without risking their own funds. However, these bonuses often come with terms and conditions, such as wagering requirements and game restrictions, that players need to be aware of before claiming them.

Wagering

When accepting a bonus, you are actually required to meet certain wagering requirements before requesting any withdrawals. Wagering works as follows – you accept a 100% bonus and proceed to make a 100 EUR deposit, which gives you 200 EUR to play with. In this particular example, let’s pretend that the wagering requirement is 40x. This means that you will have to play for a total of 4000 EUR before the wagering is cleared (100 EUR x 40 = 4000 EUR).

Casino License

A casino license is a legal authorization granted by a regulatory body that allows an online casino to operate legally within a specific jurisdiction. Obtaining a casino license involves meeting certain requirements, such as having secure and fair gaming software, implementing responsible gambling policies, and having sufficient financial resources to cover player payouts. The license is typically issued for a specified period, and the casino must renew it regularly to maintain its legality. The primary purpose of a casino license is to protect players from fraudulent or unethical operators and to ensure that the casino operates fairly and transparently.

Slots

Slots refer to online casino games that involve spinning reels with various symbols. The objective is to match the symbols on the reels to win a payout. Slots come in different themes, such as adventure, fruit, animals, and movies. They are typically easy to play, making them popular among online casino players. Some slots also come with bonus features such as free spins, multipliers, and wilds, which can increase the chances of winning.

Scatter

In an online casino, “scatter” is a term used to describe a symbol that triggers a bonus feature or free spins. Unlike other symbols, the scatter does not have to appear on a specific payline or in a specific position to trigger the bonus. Instead, it can appear anywhere on the reels and still activate the bonus feature. The more scatter symbols that appear on the reels, the higher the chances of triggering the bonus feature.

Wild

“Wild” in online casino refers to a symbol or card that can be used to substitute for any other card or symbol in a game, increasing the chances of winning. It is commonly used in slot machines and video poker games. For instance, if a player gets two matching symbols and a wild symbol on a payline, the wild symbol can be used to complete the winning combination. Different games may have different rules for how the wild symbol functions.

Random Feature
Random Feature is a special feature that may intervene in the regular base game and take you to something completely different. These are usually well known as Wild Desire, Scatter symbols, Mystery Jackpot etc.
Free Spins

Free spins are a type of bonus that online casinos offer to players, allowing them to play a certain number of spins on a slot machine without having to pay for them. These free spins are often given as a reward to new players when they sign up, as well as to existing players as part of promotions or loyalty programs. The winnings from free spins are usually subject to wagering requirements, meaning that players need to bet the amount won a certain number of times before they can withdraw the money. Free spins are a popular way for online casinos to attract and retain players, and they can be a fun and exciting way to try out new games and potentially win big prizes.

Sticky Wild

A Sticky Wild is a type of symbol in online slot games that remains on the reels for a specified number of spins. This symbol typically appears during a bonus round and can be used to create more winning combinations. Unlike regular wild symbols, Sticky Wilds remain in place instead of disappearing after one spin, and players can benefit from them for several rounds. This feature adds excitement and increases the chances of winning big.

Expanding Wild

An Expanding Wild is a special symbol in online casino games that can expand to cover multiple positions on the reels. When an Expanding Wild appears on a reel, it can substitute for other symbols to help create winning combinations. However, it also expands to cover more positions on the reel, increasing the player’s chances of winning even more. Expanding Wilds can appear in different forms, such as stacked, sticky, or even with multipliers, depending on the game. They are popular among players because they can lead to big wins and add excitement to the gameplay.

RTP/Return to Player

RTP, or Return to Player, is a percentage that represents the amount of money that a particular casino game pays back to the players over a long period of time. In other words, it is the amount of money that a player can expect to win back from a game over a long period of time. For example, if a game has an RTP of 96%, it means that the game pays out 96 cents for every dollar that is wagered on it. The RTP is usually calculated by the game’s software provider, and it can vary depending on the type of game and the specific rules and features of the game. It is important for players to understand the RTP of a game before they start playing it, as it can have a significant impact on their chances of winning.

Variance/Volatility

In online casino gaming, variance or volatility refers to the level of risk involved in a particular game. A high variance game has a higher risk and potential for big wins but also a higher likelihood of losing streaks. On the other hand, a low variance game has a lower risk and offers more consistent, but smaller wins.

Players may choose to play high or low variance games based on their personal risk tolerance and playing style. It is important to understand the variance of a game before playing to make informed decisions and manage one’s bankroll effectively.